Managed IT services refer to the outsourcing of the information technology that run day to day operations within a business. Typically, a business will find an IT partner to work with who will help them improve business performance through management of a number of common technology systems that make the business tick. It is an area of business that has seen rapid growth in recent years due to the advantages it affords growing businesses.
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A typical set up of a managed IT services provider would be they take on the transition of the IT systems and processes and then operate with an on-going monthly fee to work with IT support as well as reactive services to repair faulty systems and software applications.
The service provider often uses special software to deploy their services where they can login to work stations remotely to assess any issues the employee is having. They can also be available on the phone for support to help workers get round issues they are having or even to provide IT training for new staff.
The managed IT services model is growing in popularity both for companies who engage them and as a business model for IT infrastructure providers. By providing a managed service manufacturers of technology are able to generate annuity income instead of just selling one off devices via their network of resellers. This enables them to keep customers for longer as they can upsell other items down the line.
The companies who engage managed it services providers are able to save money by outsourcing expertise that would be very costly to have in house while at the same time keep their business moving along smoothly.
You can take a holistic approach where you would outsource the whole of your IT systems and processes to a service provider or you can outsource the processes and systems you feel you need to. Either way, it is essential you do your homework within your business or IT team to research the best fit for your company and your staff before locking into long service contracts.